How can I cancel my ticket?
A. If you book your ticket on a system flight:
If you have an account on our website, you can select the cancellation button after entering the user’s window by visiting the bills management section. After the online consignment you will be provided with the method of repayment by credit card. Or deposit the same.
System ticket tickets are possible with regard to booking reservations on the central airline server, in addition to us, through airline ticket offices operating in cities and airports of the country without any restrictions. It means that for your booking consignment, contact the support number at any time in the office or visit the airport at any time. Your cancellation is canceled and the amount of fines in accordance with the air carrier’s bill of lading based on the time of consignment until the time of flight is specified in the following table. If you make your consignment through airline or airport offices, you will need to contact us to refund the remaining amount.
|The system for calculating the consignment fines for airline tickets|
|Airline||Category (class)||Till 12 noon|
Flight 3 days ago
|Till 12 noon|
Flight 1 day ago
|Up to 3 hours|
Make a flight
|Up to 30 minutes|
Make a flight
|30 minutes ago|
To fly later
|Iran Air Tour||به غیر از O||20%||40%||50%|
|Qeshm Air||به غیر از NR||5%||10%||30%||50%|
|Mahan||–||It is different from Mahan Airlines terms and conditions|
|Kish Air||JCYHV||Up to 24 hours before flight 20% and 24 hours before flight, 40% penalty|
|QMNLO||Up to 24 hours before flight 25% and 24 hours before flight, 50% penalty|
B) If you book your ticket on a charter flight:
Due to the charter of the flight, the ticket can only be through the charterer. Contact our charter tickets at Consel! After we coordinate with the charterer, we will give you the percentage of the penalty. This percentage of fines varies according to the terms and conditions of each charterer, so that even your consular claim may not be accepted. Given the percentage of the fine, if you intend to have a consellation, we will do your affairs for the consellation through the charterer, and then we will refund the remaining amount to you.
How can I get paid if my flight is canceled?
A) If the consignor has been informed of the flight through us:
If the flight of passengers is canceled before the time is reached, we will notify you by telephone. In that case, you can get all your payment or choose one of the alternative flights we offer. We will not impose any replacement flights with your flight consignor, and if you cancel, we will not deduct any amount of your payment for our service. We will try to suggest alternative flights simultaneously and for your first flight, but if there is a difference in price, this difference should be paid by you.
B) If the consignment is declared to be flying due to bad weather or technical malfunction:
Occasionally, the flight of passengers after landing at an airport does not land or land at the airport of departure and returns to the airport of origin. In this case, in order to expedite the refund process, the sealed ticket image must be emailed or faxed to us. Also, the original ticket is kept by the passenger to be posted to the airline if necessary. If this happened unpleasantly to you, please contact us at +9851-32230014 after sending us the tickets, so that the experts will complete the extraction process for you.
What are the conditions for using console insurance?
If the consignment is announced earlier than the flight by airline, we will insure alternative tickets for you.
The term “insurance” is an expression that is meant to be the same as online incentive pay for a private contract.
This insurance will pay up to 20 thousand USD for your initial payment for alternative tickets.
The date of the flight to replace the flight must be at least three days before or after the initial flight.
This insurance is for a flight that is directly canceled by the airline and does not include affiliate flights.
This insurance will not be charged to a replacement ticket that is not provided by us.
This insurance is not subject to phone bookings and bookings by agency colleagues.
If the flight time changes and is not appropriate for me, can I cancel my ticket?
We will notify passengers of the flight timings by phone call. If time variations involve more than half an hour or delay of more than two hours of flight and the new flight time is not suitable for travelers, the possibility of consignment without damage
Airplane ticket is provided.
Sometimes the flights will be delayed by more than two hours without informing us and after the presence of passengers at the airport. In this case, for the refund to be free of charge, the amount of the ticket is required, the image of the sealed ticket must be emailed or faxed to us. Also, the original ticket is kept by the passenger to be posted to the airline if necessary.
How and when will the canceled tickets cost?
The withdrawal fees for a consignment of airline tickets will be deposited to your bank card within 72 hours, through an intermediary bank transfer to the Sahab. Also, if you have an account, you can apply for a refund to your user account and then use it in your other bookings.